About HPJ

Who are we?

HPJ was formed in 1998, born from a love of Jewellery, to bring amazing items and even more amazing prices, direct from the manufacturer, straight to your door.

We get asked questions all the time and are happy to help, here are some of the most common customer queries;

If I place an order today, how fast will it get to me?

We have over 400,000 pieces of jewellery in stock, so most items are ready to ship out on the next business day. However, some of our fine jewellery requires additional time for the production department to alter the items to your specifications. You should allow 3 to 5 days for processing time just to be safe. Once your order ships, transit time will vary depending on the carrier.

What are your shipping options?

We ship for free all over the world

Do you provide confirmation that my order shipped?

Yes. A shipping confirmation will be e-mailed to you as soon as your item leaves the warehouse.

Are these diamonds real?

Yes. All of our diamonds are natural, mined diamonds. In cases where we offer items containing cubic zirconia, they will ALWAYS be clearly identified and categorized as such.

Do your pendants come with chains?

Yes, all pendants come with a chain; simply check the product page for a full description of the chain including length and type of clasp.

How do I know that you are legitimate company?

We pride ourselves on providing top notch customer service and excellent jewellery at affordable prices. Our products have been featured in the national media: on television shows like Dr. Phil, in magazines like Seventeen and Woman’s World, and worn by celebrities such as Katherine Heigl and Blake Lively. We are also fully Trust Guard Certified, which means we have gone through a rigorous business identification process to ensure we are who we say we are.

How can you offer such low prices?

HPJ offers only the finest jewellery at the lowest prices, travelling all over the world and buying in volume. We have outstanding quality control, which leads to lower costs.

What is your return policy?

We have a 30 day money-back guarantee. You have 30 days from the date of shipment of your purchase to return your item and receive a full refund. As our goal is your 100% satisfaction, you may return your purchase for any reason or no reason at all. Items returned to HPJ must be returned in new, unworn condition, and must include any boxes or free gifts that accompanied the original shipment. Upgraded shipping and insurance charges are not refundable.